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Questions/Comments?
Contact us at  |
Products:
At Movie Posters USA we are trying to offer
a large variety of products around the movie, music and entertainment
industry. Some of these products include posters, photos, and art prints.
As if that wasn't enough, we go even further. We also offer things like
mirrors, action-figures, playboy merchandise, t-shirts and much, much more. |
Searching:
If you already know what you looking for you
can simply enter the word or words in the search field on the left and
then hit the enter key on your keyboard or click on the search button.
E.g. if you enter Harry Potter into the
search field and click search you will get 2 pages with every product that
is associated to Harry Potter. The newest product always being displayed
at the end. |
Departments / Browsing:
As we are constantly trying to make shopping
at Movie Posters USA as easy as possible, we have created several
departments and sub-departments. You will find our department selection on
the left navigation bar. If, at any time, you want to go to a certain
department simply click on it. If there are sub-departments to this
department, they will be displayed on the right. E.g. you choose the
department 'posters'. On the right you will see all the sub-departments of
the poster department like movies, music, arts, TV........
Click on the department you would like to
browse and all product that is associated with this department will be
displayed.
Note: some products fall into different
categories and if they do, we will display them for you in either category.
E.g. a poster to 'The Simpsons' will be displayed in the TV and the
animation sub-department of posters as well as in the department 'The
Simpsons'. |
New Arrivals:
Are you looking for our our newest products?
Simply click on our newest arrivals department.
We will display all our latest additions regardless of which category they fall under
in this department. E.g. our latest posters will be
displayed right here as well as the newest merchandise,
postcards and so on. |
Best Sellers:
Don't know what you're looking for? How about picking up some of the ideas of other visitors.
In our
Best Sellers section we will display the product that was purchased the most in past weeks by other customers. |
Product
Information
Next to the thumbnail (small
preview image) of each product we will give you a short
description of the product and next to it we will display
the price and the item number. If you click on the thumbnail
you will see a larger version of the image and a more
detailed description of the product. If an image is not
enough description or does not resemble certain special
features of a product we will always try to describe these
special features in more detail. |
Images and their accuracy
We are always trying to supply you with high resolution images to our products so you will see the product in as much detail as possible. As to their accuracy, we either take the images in-house or we receive them from our suppliers. We are always trying to make sure that the image we are displaying accurately represents the product itself. Sometimes (due to a change of supplier for instance) a product might look slightly different than the image on our website (E.g. the poster has a white border whereas it is pictured on the site without a border). We are always busy trying to keep the images exactly to represent the products but every now and then one image might slip through. If you feel that the product you received wasn't pictured accurately or for any other reason you are not happy with our product and would like to return it, please refer to our returns section. |
Copyright
We can not give you the right to use any of the images on our website as we don't own copyrights on them and we may only use these images to sell the product they are representing. |
Product Sizes
We will always try to display the size of our products as accurately as possible. Since we are often depending on the information given to us by our suppliers, the sizes of certain posters may vary by as little as 1/2 inches to up to 2 1/2 inches.
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Pricing
We are always trying to offer all our product to you at affordable prices. From time to time we would have to adjust the prices of our product depending on what we pay for the product from our supplier. That does not necessarily mean that we will raise the price. This could also mean, if we find a cheaper supplier that can supply the same quality, we will pass the price on to you and might even lower the price of certain products.
If you feel we charged you the wrong price than what a product was advertised for on our website, please contact our customer service at and we will try to solve this problem.
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Ordering Product
If you have decided that you would like to purchase a certain product you will need to go to the detail view
page. There you will find a field with a pre-set quantity of 1. If you would like to purchase the quantity of 1, click on the 'add to cart' button. If you would like to purchase more of this product simply adjust the number to how many you want. You can always change the quantity later if you decided you want even more, or less, of this product.
After clicking the 'add to cart' button, you will be taken to your
shopping cart where you can see the details of your purchase. If you want to adjust the quantities of the product in you cart, you can do it right there.
If you are finished shopping and would like to finalize your purchase, click on the button
'Checkout' (for more information on the checkout click the link
right here).
If you want to continue shopping, you can click on the continue shopping button. This option will take you back to the
last product you added to your cart. You can also directly go to one of the departments on the left
instead or directly use the search option to find your next
item. The items in your basket are saved and will stay there until you either remove them or checkout.
Please Note: On the top right of our website you can see current subtotal and the products currently in your cart. If you use your browsers back button, the displayed quantity and subtotal might not reflect the actual values and quantity. If you are uncertain
whether the current subtotal is correct or which products
you have currently selected to purchase, you can always
check your basket via the 'shopping cart' button on the top
of our website.
If you are not logged in to our site, once you leave our website your basket will be emptied.
If you are however logged in and decide to leave our site,
the items in your cart will be stored until you return and
log in again.
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Checkout
Once you finished your shopping and would like to check out (finalize your purchase) you can do so at any time. If you want to re-assure you have all the products you want and the right quantities you can check your
'shopping cart' first by selecting the 'shopping cart' link at the top. After any adjustments you
may want to make or once you are sure that all items in your
cart and the quantities are correct, you can click on the 'checkout' button.
If you are already signed in, you will be taken to step 1 of
the checkout process.
If you are not signed in yet you will now be prompted to do so. If
this is your first visit to
www.moviepostersusa.com
, you will need to create an account first and then sign in.
After signing in, you will be taken to the shopping
cart again. Please click the 'checkout' button again to get
to step 1 of the checkout.
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Step 1 |
Shipping Address & Shipping Options |
Page 1 of the checkout
process will display your current shipping
address on top of the page.
By default our website selects the address used
upon sign up as the shipping address.
To change your
shipping address, simply click the 'edit address'
button and enter your new 'ship to' address.
Next you will need to select your shipping option.
After confirming that your shipping address and the shipping option
you have selected are correct, please click the 'continue'
button.
Merchandise (excluding posters) sent to addresses in Alaska or Hawaii costs an additional $3.00 per item to ship.
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Step 2 |
Billing Information & Payment Options |
Page 2 of the
checkout process will display your current billing address.
Please make sure the billing address is correct for this
order.
Again, by default our website selects the address used upon sign up as the billing address.
To change your billing address, click on the 'edit address'
button and enter your new 'bill to' address.
Next you will need to select your payment option.
*** If you select a credit card as payment option, please keep in mind that the card you use needs to be registered
to the person and address you provided in the billing address. If the information does not match, we will not be able to ship your order.***
Before continuing to the final step of your checkout, you
can leave a personalized memo. This memo can either be an instruction for our
team (e.g. please leave at apt. office, please don't put an
invoice with the package as it is a gift or similar) or you
can enter a note to go with the order (e.g. Happy Birthday,
Mom....). If the memo is meant for the recipient of the
package, we will include the note with the package.
After you have finished this page, please make sure all the
information is correct and click the 'continue' button to
the final checkout page.
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Step 3 |
Confirm your information and submit your order |
Page 3 of the checkout process will display your
shipping information, your billing information, the selected
shipping option, the selected payment option and the items
of your order for your review.
Before clicking the 'confirm'
button, please make sure all the information is correct. If
any of the information displayed is incorrect, you can edit it by
clicking one of the edit buttons.
Once you
assured all the displayed information is correct, please hit
the 'confirm' button. By clicking 'confirm' you are
finalizing your purchase and you will be taken to the
confirmation page where you can print a copy of your order
for your records.
A confirmation e-mail containing your order details will be mailed to you shortly after you confirmed your order.
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Order Processing & Shipment
Depending on the product and availability of the items you order, the order processing time may vary. If you order multiple items, we will ship all of the items together in one package/shipment. If an item of your order is out of stock we will hold your order until that item becomes available and ship everything as one shipment. The processing times
of each item are stated directly above the item image on the
detail view page. We try to process all orders as soon as
possible but in some cases processing may take between 10-14
days (depending on sales volume).
Please also keep in mind that processing times and delivery times are NOT the same.
Shipping times vary upon your location and we have no influence over the postal service and how quickly they deliver product.
Shipping times are always in addition to processing times.
***Please be aware that we do not process or ship orders on weekends. Orders placed after noon central time on Fridays (Express orders until 2pm central) will not be shipped until Monday.***
Orders charging over $100 on a credit card will not be processed if the billing address does not match the shipping address. To complete payment for the order, please call us at (816) 987-5523 with your credit card information and the CVV code.
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Minimum
Order
We have a $9.00 minimum
merchandise value per order at www.moviepostersusa.com |
Shipping Rates &
Options
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USPS First Class / Priority Mail (US and Puerto Rico)
Orders of 13oz or less will be shipped
via First Class |
$6.95 |
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USPS Priority-Express Mail (US and
Puerto Rico)
(Express Orders must
be received before 2pm
Monday-Friday for same day shipment.) |
$34.99 |
USPS Priority-Express Mail (US and Puerto Rico)
(Express Orders must be received before 2pm Monday-Friday for same day shipment.)
First Class / Priority Mail will be received in 3-7 days. (after processing).
***Please be aware that
we do not process or ship orders on weekends. Orders placed after noon
central time on Fridays (Express orders until 2pm central) will not be
shipped until Monday.*** |
Order Status
To check the status of your order, simply
log in with your email address and password and click on the
Your Account
page on the top right. |
Return / Exchange Policy
At Movie Posters USA, we are committed to quality products and services — your satisfaction is our Nr. 1 priority.
If for any reason you are not satisfied with your purchase, you can take advantage of our 30-day Return Policy and 100% Satisfaction Guarantee.
With
prior authorization and within 30 days of delivery of a shipment,
you may return any item you purchased from
www.moviepostersusa.com for
any reason, for a replacement or a refund (if the return is the result
of a mistake by Movie Posters USA, we will also refund the return
shipping cost and carry the subsequent shipping fees). Please be aware
that a 20% restocking fee of the product's cost will be charged for
returns or exchanges.
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All exchanges or
refunds must be pre-arranged and include the return authorization
number issued by Movie Posters USA. |
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Authorization numbers
must be clearly marked on the outside of the tube or box. Any tube
or box not clearly marked will not be accepted. |
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The customer agrees
that a 20% restocking fee will be charged for returns and exchanges
of the originally ordered items. |
| • |
The customer is
responsible for all shipping fees on returns or exchanges. Including
the shipping from the customer to Movie Posters USA and in case of
an exchange, for the new shipping fees from Movie Posters USA to the
customer. |
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If contact with Movie
Posters USA about a return or exchange has not been established
within the 30 days of receipt of the order, no returns or exchanges
will be accepted. |
| • |
No shipping fees will
be refunded. Not the original shipping fees to the customer nor any
subsequent shipping fees that will occur due to a return. |
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A refund of a returned order
(minus the 20% restocking fee and initial shipping charge) will be
made in the same way that payment was received. If you paid for your
order via paypal we will refund the amount to that account only. If
a money order was used to pay for the item we will send a company
check for the refund amount to the sender of the original payment.
If a credit card was used for payment, refunds will only be made to
the same card. |
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Any exchange items
will be sent to the original address only. |
Items
that come individually packaged, like Playboy bed sheets, shower
curtains, coffee mugs, edible underwear, action figures, Living Dead
Dolls.... may only be returned in their unopened original
packaging. Once the packaging has been opened and the merchandise
removed out of its packaging, we will not be able to accept returns of
such items. |
Return Instructions:
Please make sure to read
our
Return Policy
first.
Prior to returning any item
to Movie Posters USA, you must e-mail
with the following details to order for us to
authorize a return with a return authorization number.
1. Order
#, First & Last Name
2. Item #(s) you want to return
3. Specify reason for return: damaged, received incorrect
item or size, received duplicate item...
4. Specify what action you’d like us to take for you:
Replacement, Refund or a Credit Note?
5. Our Customer Service team will contact you with a return
authorization number and instructions on how to proceed. |
Return To
Sender:
If an order is sent back to us by the post
office for any reason, i.e. incorrect address, unclaimed, customer has
moved..... it is the customer's responsibility to provide the shipping
cost of resending the item. If a customer decides he/she does no longer
want the item(s), only the item (minus a 20% restocking fee) will be
refunded. Shipping costs will not be refunded.
If an order is returned to us, you will be
contacted by phone and e-mail. However, please be aware that it is then
your responsibility to contact us for payment options and the resolution
of the situation.
Return to sender orders will be held for
15 days. If no contact has been made by the customer within those 15
days items will be restocked.
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